Refunds, Returns, Transfers & Cancellations Policy
Back 2 Basics Traditions | Last updated 8 March 2026
- Important consumer-law notice
Nothing in this policy excludes, restricts or modifies any right or remedy you may have under the Australian Consumer Law or another law that cannot lawfully be excluded.
Where goods or services have a major problem, or another legal remedy applies, you may be entitled to a repair, replacement, refund, cancellation or compensation depending on the circumstances.
- Scope
This policy applies to products, online orders, bookings, cooking experiences, tastings, classes and related events supplied by Back 2 Basics Traditions unless separate written terms apply to a particular wholesale, corporate, private or custom arrangement.
- Products – change of mind
We do not generally offer refunds for change of mind, incorrect choice, or a preference change on products, especially where products are food items, perishable items, opened items, custom-made items, or items that cannot be re-sold for safety or hygiene reasons.
If we choose to accept a change-of-mind return in a particular case, it will usually be on conditions we set, such as the item being unused, unopened, in saleable condition, returned within the stated time and with proof of purchase. Return shipping or handling costs may be your responsibility unless the law says otherwise.
- Products – faulty, damaged or not as described
If a product is faulty, unsafe, materially damaged, significantly not as described, or otherwise does not meet a consumer guarantee that applies, please contact us as soon as reasonably possible with details, photographs if relevant, and proof of purchase.
Depending on the circumstances and your legal rights, we may offer repair, replacement, refund, store credit or another appropriate remedy.
- Food products and perishable goods
Because many of our items are edible, perishable, custom-packed or hygiene-sensitive, we may refuse returns where the item has been opened, partly consumed, improperly stored, handled contrary to instructions, or returned too late for meaningful assessment, except where the law requires otherwise.
If you believe there is a genuine quality or safety issue, contact us promptly and preserve the product and packaging where reasonably possible so we can assess the issue.
- Experience bookings – customer cancellations
Our cooking experiences and similar events involve limited places, fresh ingredients, staffing, preparation and venue allocation in advance. Unless separate written terms apply to a particular booking, the following booking and cancellation settings apply:
- Bookings are confirmed only once full payment has been received.
- All dietary requirements and allergies must be communicated before booking so we can confirm whether the experience is suitable.
- Because places are strictly limited and preparations are made in advance, experience bookings are non-refundable, except where required by law. However, you may request to transfer your place to another guest if we are notified in writing before the event and the substitute attendee meets the event requirements, any age or liquor rules, and completes all required participant documents.
- Required forms, supervision and attendance conditions
A booking may be refused or treated as a customer default if required participation documents are not completed by the deadline we specify or by check-in, including an adult waiver, minor participant form, emergency information, proof-of-age check, dietary disclosure or mandatory photography/video consent acknowledgement.
If a minor arrives without the required responsible adult supervision, or if an attendee refuses a mandatory condition of attendance, we may refuse entry or stop participation. In those circumstances a refund or credit will not usually be available, except where required by law.
- If we cancel, postpone or materially change an event
If we cancel an event, postpone it, or make a material change to the date, time, location or core content, we will offer you a reasonable choice of a transfer to the rescheduled or replacement event, a credit for future use, or a refund of the amount paid.
To the extent permitted by law, we are not responsible for indirect or consequential expenses such as travel, parking, accommodation, childcare or lost income that you choose to incur in connection with a booking.
- Safety-based refusal or removal
We may refuse or stop participation where reasonably necessary for safety, food handling, hygiene, venue rules, lawful supervision requirements, responsible service of alcohol, or the wellbeing of staff or other attendees.
This may include intoxication, aggressive behaviour, unsafe conduct, refusal to follow directions, undisclosed issues creating a material risk, or failure to produce reasonably requested identification for alcohol-service compliance. Where refusal or removal results from your serious breach of our requirements, no refund or credit will usually be available except where required by law.
- Private, group, corporate and custom bookings
Private events, corporate bookings, school or youth programs, custom menus, group arrangements, wholesale supply and special projects may be subject to separate written quotation terms, deposits, minimum numbers, lead times, venue charges and cancellation settings.
If separate written terms are issued for that booking, those terms apply in addition to this policy. If there is any inconsistency, the more specific written terms prevail, subject always to any rights that cannot lawfully be excluded.
- How refunds, credits and transfers are processed
Approved refunds are usually returned to the original payment path or account, using the same or a substantially similar method where reasonably practicable, whether the original payment was made through a WooCommerce checkout, Square, Stripe, PayPal, Apple Pay, by major credit or debit card, by bank transfer, or by another approved channel. Processing times depend on the relevant provider, bank, card issuer, wallet provider or platform.
Credits are ordinarily personal to the original purchaser unless we agree otherwise in writing. Transfers and substitute-attendee requests are subject to availability and reasonable administrative requirements.
Regardless of payment method, a booking is not confirmed until payment in full has been successfully received or cleared. If payment is not received by the stated due date, we may release the booking without liability.
- Proof of purchase and contact
We may ask for proof of purchase before assessing a return, cancellation or remedy request. Acceptable proof may include a receipt, order confirmation, booking confirmation, tax invoice, card statement or bank transfer record.
For refund, cancellation or remedy enquiries contact Back 2 Basics Traditions at b2btraditions@gmail.com.
| Business | Back 2 Basics Traditions |
| ABN | 57 526 189 192 |
| b2btraditions@gmail.com | |
| Website | b2btraditions.com.au |