This Refund & Return Policy applies to every individual, organisation or entity that purchases Back 2 Basics Traditions (ABN 57526189192) products, services or events.
Back 2 Basics Traditions recommend all goods that are delivered to you are immediately inspected to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description provided.
CHANGE OF MIND
Refunds are not provided for “Change of Mind” returns, wrong selections or where you have simply found the goods cheaper elsewhere.
Please preview any orders before adding them to your shopping cart and proceeding with your order.
GOODS DAMAGED IN TRANSIT
If you do not insure your order, Back 2 Basics Traditions will not replace, refund, or provide credit notes, if items are damaged or lost in transit.
If any insured goods arrive damaged, please contact us as soon as possible. Insured damaged goods must be returned in the condition received by you with all original packaging.
Back 2 Basics Traditions checks all items purchased for defects and quality before shipment. If a received item does have defects please contact us and we will attempt to rectify the issue. Please note that postage costs are non-refundable.
Defective items must be returned to Back 2 Basics Traditions within fourteen (14) days of the purchase date to be eligible for replacement or refund. Items will be replaced with the same item originally purchased (if available), another item of the customer’s choice to the same value, or a refund will be given.
Refunds will normally be processed within 10 working days.
You must contact us using our Contact Us page first to obtain a Return Authorisation Number (RA Number) before returning any goods. All returns must have an RA Number.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any warranties do not apply. We may provide you with an indicative fee, but this fee may vary due to reasons beyond our control.
Wholesale orders may not be returned, exchanged or refunded. We only accept returns in the case of defective goods.
NATURE OF HANDMADE GOODS
Our products are handmade. Due to the nature of our production method, each product may vary slightly.
COST OF RETURNS
Any costs associated with returning an item, whether it is an exchange or a defective item, is the sole responsibility of the customer.
HOW TO RETURN YOUR ITEM
First complete the Contact Us page and identify your enquiry as a Return Request. Back 2 Basics Traditions will then review your Return Request, record all the necessary product return information and issue you with a RA Number. The RA Number will be emailed to your registered email address along with our return postal address.
Once you have received an RA Number, send your item to the return address provided. Ensure that your RA Number is clearly displayed on the return packaging. All returns must have an RA number.
Once Back 2 Basics Traditions has received the return, it will be inspected, and a replacement product will be posted to you, or a credit note will be issued, providing that the item was received by Back 2 Basics Traditions as described in the Return Authorisation.
The return must be received by Back 2 Basics Traditions within (14) fourteen days of the RA number being issued.
Any item that is returned to Back 2 Basics Traditions without an RA number will be returned to sender.
Replacement item will only be shipped after the returned or faulty item has been received and inspected by Back 2 Basics Traditions.
If your return falls outside of our policy, then you will need to contact us.
All advertised “Specials”, cannot be returned unless the item is faulty or defective, so please choose carefully.
Back 2 Basics Traditions do not offer rainchecks on any item, including if an item has sold out, or is temporarily out of stock.
Cancellation of any booking must be made in writing to Back 2 Basics Traditions no later than 30 days prior to the commencement of the Event. Cancellations will incur an administration fee of 20% which will be deducted from the refund (and will be considered owing if invoice is unpaid). Cancellations made later than 30 days prior to the commencement of the Event will not be eligible for a refund and any outstanding monies will be considered owing, however registrations may be transferred.
Back 2 Basics Traditions retains the right to cancel an event and will offer a full refund or transfer. Back 2 Basics Traditions is not liable for any travel, accommodation or other costs that you may have incurred in relation to the cancelled event.
If your circumstances change please contact Back 2 Basics Traditions immediately via contact details below to amend your registration or associated requirements.
Back 2 Basics Traditions will refund any fees paid to Back 2 Basics Traditions as a result of amending your registration and/or associated requirements, after taking into consideration the relevant cancellation policy.
Should an Event be cancelled or postponed due to unforeseen circumstances, Back 2 Basics Traditions will endeavour to process a full refund within 60 days of such circumstances becoming known.
Refunds will only be processed to the credit card or bank account of the individual, organisation or entity from which the payment was received. Should payment have been via cheque you will be contacted to confirm appropriate method of reimbursement.
Any questions or concerns relating to your Order, please contact us.
Back 2 Basics Traditions
Last update: 7 November 2016