Shipping & Delivery Policy

1. Scope

This policy applies to physical goods ordered from Back 2 Basics Traditions for delivery or collection. It should be read with our Terms & Conditions and our Refunds, Returns, Transfers & Cancellations Policy. Cooking-experience bookings and other services are not shipped.

2. Where we deliver

We accept delivery orders only where our checkout offers an available shipping method and the order can be supplied lawfully and safely. Delivery availability can differ by destination and by product, particularly where alcohol, carrier restrictions or other legal requirements apply.

If checkout does not offer a delivery method for your address, please contact us before ordering. An address field accepting a location does not override a product, carrier or legal restriction.

3. Shipping options and charges

Shipping methods and charges are calculated or displayed at checkout using the current WooCommerce delivery settings for the destination and order. Depending on the order and destination, options may include parcel delivery, signature or express services, local delivery settings or another suitable service we make available.

We may use Australia Post or another suitable carrier or delivery service where offered. Rates and available services can change, so the amount and options shown at checkout for the particular order are the current offer unless we expressly agree otherwise in writing.

4. Local pickup

Local pickup may be offered for eligible orders. If pickup is available, it will appear as an option at checkout or be expressly arranged with us. Please wait until we confirm that the order is ready before collecting it and follow any collection instructions we provide.

5. Dispatch and delivery estimates

We aim to prepare and dispatch paid orders as soon as reasonably practicable. Any dispatch or delivery timeframe displayed at checkout or communicated by us is an estimate unless we expressly guarantee a date or time in writing.

Carrier networks, public holidays, weather, remote destinations, peak periods and other events outside our reasonable control can affect transit times. If a delay gives you a right or remedy under the Australian Consumer Law, this policy does not remove that right.

6. Delivery address and failed delivery

Please provide a complete and accurate delivery address and contact information. If an order is returned or requires re-delivery because the address supplied was materially incorrect or incomplete, or because a delivery could not be completed for a customer-controlled reason, we may require payment of the reasonable additional delivery cost before sending it again, except where the law requires otherwise.

7. Alcohol orders

Orders containing alcohol are supplied only in accordance with applicable liquor laws, licence conditions and responsible-service requirements. We may restrict the destinations, delivery methods or recipient requirements for alcohol, require acceptable proof of age or identity, or refuse or cancel an order that cannot lawfully be supplied. Alcohol will not be supplied to a person under 18.

8. Packaging, damage and missing orders

We pack orders with reasonable care for normal transport. If an order arrives damaged, incomplete, unsafe or materially not as described, please contact us promptly with the order details and, where reasonably possible, photographs of the item and packaging so we can assess the issue.

If a parcel appears lost in transit, contact us so we can investigate with the carrier. We do not use a carrier delay, loss or damage clause to exclude a consumer guarantee or remedy that cannot lawfully be excluded.

9. Food and product condition

Please inspect food and other products on arrival and follow any storage directions on the product or packaging. Do not consume a product you reasonably believe may be unsafe. Food-safety, quality and statutory remedy matters are handled under our Refunds, Returns, Transfers & Cancellations Policy and applicable law.

10. Risk, title and consumer rights

Delivery timeframes are estimates unless expressly guaranteed. Risk in goods passes on delivery or collection, subject to applicable consumer rights. Title remains with Back 2 Basics Traditions until cleared payment in full has been received.

Nothing in this policy excludes, restricts or modifies a right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.

11. Changes to delivery availability

We may add, replace, suspend or remove delivery or collection methods for future orders where reasonably necessary because of carrier changes, costs, product requirements, legal restrictions or operational needs. The options made available for an order at checkout apply to that order unless we agree otherwise.

Contact details

Business

Back 2 Basics Traditions

ABN

56 920 108 744

Email

b2btraditions@gmail.com

Website

b2btraditions.com.au